Built for Support at Home — July 2025

Every client. Every day.
Safely at home.

WiseConnect's AI check-in calls detect deterioration before it becomes a hospitalisation — giving your care team the intelligence to act, not react.

900+
Older Australians stranded in hospital
awaiting home care placements (NSW)
1 in 3
Home care clients hospitalised each year
for conditions that could have been prevented
Nov 2025
Strengthened Quality Standards now active —
providers must evidence proactive monitoring

Your clients are at home.
Your team can't be everywhere.

Support at Home means more clients living independently — but your care workers have the same hours and your reporting obligations just got bigger.

🔔

Deterioration goes undetected

A weekly home visit misses six days of subtle decline. Falls, medication confusion, low appetite — clients deteriorate between touchpoints with no-one to notice.

📋

Compliance burden is growing

The Strengthened Quality Standards require documented evidence of proactive monitoring. Paper-based records and ad-hoc calls don't constitute evidence.

👩‍⚕️

Care workers are stretched thin

Workforce shortages mean your best people are managing larger caseloads. Manual welfare check calls take time they simply don't have.

📊

Outcomes are now your accountability

Under SAH individual funding, providers must demonstrate measurable client outcomes. Without data, you're exposed at audit and at risk of funding pressure.

$18k

Average cost of a preventable hospitalisation

Each unplanned admission represents a failure of early detection — and a significant cost to the health system, your organisation, and your client's confidence in staying at home.

Daily intelligence.
Without adding headcount.

Three steps that happen automatically, every day, for every client on your caseload.

Step 01

AI calls your client

A warm, natural-sounding AI calls each client at their preferred time. The conversation covers STOP & WATCH wellbeing signals — mobility, appetite, mood, confusion, and pain.

Automated daily or weekly
Step 02

Deterioration is detected

Our AI analyses each conversation in real-time, identifying clinical risk signals aligned to the STOP & WATCH early warning tool used across Australian aged care.

Evidence-based framework
Step 03

Care partner is alerted

When a risk signal is detected, your care worker receives an immediate alert with a call summary and recommended action. Compliance notes are auto-generated.

Instant alerts + auto documentation

Built for the
new Quality Standards

The Strengthened Aged Care Quality Standards require providers to demonstrate proactive, documented monitoring. WiseConnect makes compliance a by-product of care — not a separate task.

  • Standard 5 — Clinical Care: STOP & WATCH assessments logged automatically with full call transcripts and timestamps
  • Standard 2 — The Person: Goal-directed care conversations capture client wellbeing in their own words
  • SAH Outcome Reporting: Live KPI dashboard with quarterly reporting exports ready for your SAH obligations
  • ACQSC audit ready: Every interaction timestamped, searchable, and exportable for Commission audits

Live Dashboard — Example

94%
Client monitoring compliance rate this month
3
Early deterioration alerts actioned this week
142
Auto-generated care notes ready for audit
0
Unplanned hospitalisations this quarter

What providers see
in the first 90 days

Based on pilot data from Australian home care providers using WiseConnect.

↓42%
Reduction in unplanned hospitalisations among monitored clients
+38 min
Care worker hours saved per client per month — redirected to complex care
3.2×
More monitoring touchpoints per client versus manual welfare checks

Ready to keep more clients
safely at home?

See WiseConnect running on a live caseload. 30-minute demo, no commitment required.

No lock-in contracts · Integrates with your existing care system · Australian support team